Shipping

PROCESSING TIME

Hand Embroidered Patches, T-shirts and Sweatshirts:

All hand embroidered items are individually made to order especially for you. Once you place your order, it is placed in a queue and will be made as soon as possible. Turnaround time for all hand embroidered items is currently 2 weeks and for embellished items it is currently 4 weeks. If you have a special occasion and need an item sooner, email us (at info@waxflowerbridal.co.uk) before you place an order and we will try my best to accommodate you. Please note that it is more important to us that your embroidery is finished to the highest quality than rushed.

SHIPPING INFO

UK:

We ship Monday to Friday, excluding UK bank holidays

Please make sure your delivery address is correct, as we can't refund or exchange items once they've been shipped

We post via the Royal Mail, they aim to deliver within 1-3 working days

You will receive an email notifying you when your order has been shipped, including basic tracking information

All orders must be signed for upon delivery

THE REST OF EUROPE:

We ship Monday to Friday, excluding UK bank holidays

Please make sure your delivery address is correct, as we can't refund or exchange items once they've been shipped

We post via the Royal Mail, they aim to deliver within 5-7 working days

You will receive an email notifying you when your order has been shipped, including basic tracking information

It has recently come to our attention that international shipping services don't always leave a "sorry you were out" notice. If your order is taking longer than expected, track it using the tracking number in your dispatch email. It is probably being held at your local depot. It is essential you go to collect your order or rearrange a delivery, otherwise it will be returned to the UK. We are not liable for the cost of resending orders or the initial shipping costs

INTERNATIONAL:

We ship Monday to Friday, excluding UK bank holidays

Please make sure your delivery address is correct, as we can't refund or exchange items once they've been shipped

We post via the Royal Mail, they aim to deliver within 8-10 working days

You will receive an email notifying you when your order has been shipped, including basic tracking information

It has recently come to our attention that international shipping services don't always leave a "sorry you were out" notice. If your order is taking longer than expected, track it using the tracking number in your dispatch email. It is probably being held at your local depot. It is essential you go to collect your order or rearrange a delivery, otherwise it will be returned to the UK. We are not liable for the cost of resending orders or the initial shipping costs

Please note that all items must be sent tracked, which is why the minimum shipping cost of any international order is £10

INTERNATIONAL CUSTOMS AND IMPORT TAXES

Custom charges / import taxes, may be applicable to NON-European countries

We have no control over various countries importing policies and are not liable for any charges or shipping delays that may occur

International orders can sometimes take up to 6 weeks to be delivered because of customs

Customs even make random checks on unsuspicious packages

Look up your countries custom policies for more information

All orders are sent tracked, shipping costs would be considerably less if they were sent untracked, however, for our peace of mind as well as yours we want to have more information about where your order is, especially with hand embroidered orders that take so long to make.

DELAYED ORDERS:

Please note that all expected delivery times are estimates provided by our shipping carrier and are not guarantees.

Once your order is dropped off at our local post office, it is out of our control and is now the responsibility of our shipping carrier. Therefore, if you have any questions regarding the status of your shipment, please contact your mail carrier or your local post office before you get in touch with us. Please be patient and remember - we are not responsible for mistakes or delays made by our shipping carrier or your countries customs.